Shipping information for : France
Our return conditions allow you to return new articles only if not washed & not worn with original labels and bags. Customers have to inform us of the return online within 14 days after receipt and have 30 days maxi to return the articles.
Only 1 free return per order.
Returns are free for the following countries :
Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, Sweden, Slovenia, United States, Japan,
Make your request : :
If you comply with the return conditions, just go to your customer account and then click on
My return
- Select the order concerned by the return*
- Tick the quantity of the particle(s) you want to return
- Select 1 following option : change, credit note, or refund
- Once the return request has been completed you can prepare your pack and send it.
*If the order is no longer available, you do not respect the return conditions (return within 30 days)*
Prepare your pack : :
- Add a copy of you invoice in the pack or write your details
- Return the product(s) with the labels attached and in their original packaging
- Prepare a return label and stick it on the package.
- Click here find where you can drop your pack.
- If you want to return a product on your own, you can send it to the following address :
JCR EKOI
1090 Avenue des Lions
PARC D’ACTIVITÉ DU CAPITOU PRODUCTION
83600 Fréjus
France
On receipt at our warehouse the pack will be dealt with within 5 working days maxi and the refund or credit made at the same time.
In case of refund, the amount will be sent back by reverse transaction.
In case of instalments, the amount will be deducted from the last payment
Our return conditions allow return of your new products (not worn during training or washed), with the original labels and bags. Customers have to inform us of the return online within 14 days after receipt of the order and have 30 days maxi to return the articles.
Items tried to check the size are not considered like worn. We reserve the right to refuse a return if it is damaged or for hygienic reasons.
In case of refund, the gifts offered with the products must also be returned (mentioned on the invoices,
Customised items cannot be returned.
The bags containing the product (s) to be returned must not be stapled (risk of damage of the product
For the return of shoes, the soles must not be marked, either by placing cleats, or by walking on an abrasive surface.
* Only 1 free return per order.
Returns are free for the following countries :
Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, Sweden, Slovenia, United States, Japan,
First of all check with your tracking n° if the pack has been delivered to our warehouse or not.
If so, it will be dealt with within 5 working days maximum.
The new EKOI PREMIUM 70 is the fruit of the collaboration between our product development team and the professional road cycling and trathlon athletes we sponsor and who test and wear our products:
Warren Barguil, new French road champion, Philippe Gilbert , Julian Alaphilippe and the entire Quick Step Deceuninck team for road cycling. and Patrick Lange world LD triathlon champion and twice winner of the Hawaii Iron Man 2017 and 2018.
- Lens with 6 vents for optimal air flow and to prevent fogging.
- Protective wraparound lens.
- Light, just 29g.
- Adjustable temple grippers (comfort and support).
- 6 vents to prevent fogging.
- Adjustable temple grippers (comfort and support).
- Adjustable nose bridge
- Ultra-light GRILAMID frame
- Lens in unbreakable polycarbonate.
EU standards
EU standard 1078 complies with the current laws in all member states of the EU.
We recommend (should you live outside the EU) to seek information as to the standards that apply in your country or to contact our product information service who will provide you that information.
My wife tried to take over mine, so I had to customize her a pair. Very awesome that Ekoi allows you the option to personalize items to your specific liking.
